Private Hire, bus and coach software with a touch of industry news and views suitable for operators.
We are close to being code complete and tested on ChauffeurManager, our solution for the chauffeur market. We will be launching the solution on Monday 1st September.
If you are in the chauffeur industry and have outsourced drivers, or do a lot of airport / corporate work then get in contact and we will be able to get you up and running on a 30 day free trial starting 1st September.
Regards
Mike
We have written an article on what happens when oil hits $250 a barrel? We are seeing a lot of speculation in the press right now about where oil is going and whether this is a replay of the 1970’s when costs rose drastically and quickly.
Focusing on costs to get business is not always the best move - especially in times like this - and those operators that look far enough ahead to ensure that they not only survive but ultimately grow in difficult times are going to be the winners.
So, what are you doing to make sure you can compete?
As always - we would love to hear your feedback.
Regards
Mike
We now have the chauffeur manager software in 2nd stage beta - which basically means we are looking forward to a 1st September full launch date 
We currently have over 2100 successfully booked jobs in the system and rising fast. More information to follow as we get closer to full launch.
Regards
Mike
Since we launched the new tours widget a month ago we have seen a signficant increase in the number of operators managing their tours through TravelManager.
We now have over 600 active (tours that you can book today) tours in the system with more being added every day.
Our new North American site www.coachtoursamerica.com has over 300 tours available today.
If you want to take advantage of our tours functionality and dont know how to start give me a call or drop me an email and I’ll be glad to help.
Regards
Mike
We have a new article published on how to increase your online presence.
The eighthTop Tip: SEO / Search Engine Marketing states:-
“One of the best ways to grow your online presence is to track and retain visitors. Having a way to easily capture contact information from visitors to add them to your contact list is vital. Writing a regularly newsletter (2-4 times per month) to communicate directly with your clients/customers about recent news, events, and to stay in front of your audience helps with growth. Newsletter distribution with links back to your site can also lead directly to increased traffic from recipients.”
Lets elaborate.
You’ve spent a lot of time and money ensuring that your online presence is good and you are getting some decent traffic - now you need to ensure that people continue to come to your site.
Writing a regular newsletter about what you are doing and when you are doing is newsworthy to your customers. They want to know about the latest tour or the latest service offering. They want to know that you have recieved an award for excellent service from somewhere. They want to know how they can communicate with you in the future and they want to know what other products and services that may be interested in.
Your newsletter doesnt have to be long or have been written by a professional writer - but it does need to look and sound professional.
You dont have to be a big business to take advantage of this either - small one man bands can just as easily use this type of marketing effort quickly and cheaply if they have the inclination and the right tools. Done right - it will only take an hour or two of your time each month and over time can reap dividends.
Include photo’s if you have any, include links so they can get to the detailed information quickly and effortlessly.
Keep a log of all of the newsletters you have sent, post them on your website so that new customers can see previous informaiton and the search engines can pick up on “what you are saying”. Remember, the Internet is a conversation and you need to be in the conversation in order to maximise the benefit from it.
If you would like more information on how to get a newsletter off the ground for your business then contact me for more information or guidance on where to start.
Regards
Mike
We have a new article published on how to increase your online presence.
The first Top Tip: SEO / Search Engine Marketing states:-
“Having a brilliant website does not always lead to traffic and conversion success. Search engine optimization (SEO) is a collection of techniques that help sites achieve strong search engine rankings through Google, Yahoo, and other search engines. The difference in traffic count from one site to another is multiplied tremendously by attaining first page position in common Google searches, and preferably a top 5 position. New research suggests nearly half of online consumers use search engine to search for products.”
Let me elaborate.
Search Engines only show ‘relevant‘ results for the text that the user entered. So if you have spent a lot of time and money getting a website built which has no ‘real world’ text on it then it is unlikely to be well presented in the results. For Example:
If you offer coach tours in the lake district then make sure that all of the city / place names are somewhere in your site and that they sit well with the terms that people are most likely to search for. eg. Tours in the Lake District, Coach Tours around Windemere, Coach Tours around the beautiful lakes etc.. and make sure that those terms are used fairly liberally.
Also make sure the titles of the webpage reflects those terms - Don’t have the title on every page the same when they obviously try to convey different information. Make sure the titles are unique and relevant.
Then make sure your keywords on the page reflect the content.
Also make sure you have at least oone page for every search term you want to ensure a good listing for. This could be as little as one or two and grow over time.
Effort placed in doing this well will pay dividends in the future - and you are in the business for the long haul aren’t you?
If you would like more information on how to maximise your web ranking in the search engines - call us and we will be glad to provide you with more information / resources.
Regards
Mike
We now have over 160 tours in the CoachToursAmerica.com website and a further 200+ starting to be added.
If you operator tours in the North American marketplace and are interested in featuring on this site then contact us as we are running and advertisement campaign starting next week and you will be able to take advantage of this for Free!
We will be launching a european version of this site in the next couple of weeks.
Regards
Mike
Ever wanted to know whats happening with other bus and coach companies in your local area?
Ever read the Notices & Proceedings, found it useful but then thought this could be so much better?
Well we will soon have a FREE tool available on our main website www.travel-manager.co.uk which will enable you to search on ANY piece of data that we have inlcuding by area, by N & P issue number, by Operators License, by Company Name, by date range etc… and find out who is doing what and when
Who released a contract, who gained a contract, who has increased their O Licenses etc..
We have data for the whole of England, Scotland and Wales - so keep an eye out for it - it will be going live in the next week or two
As always - feedback appreciated.
Regards
Mike
What with the credit crunch gettings loads of press of late we are seeing a number of consumers and small business tighten their belts. During periods of economic uncertainty its important to continue to differentiate your products and services so that you not only maintain your current revenue streams but also grow them. The quickest but more importantly best way to differentiate is with good old fashioned customer service and satisfaction.
We have commissioned an article on the Top 10 things to do to improve customer satisfaction in the Internet age.
Some of the salient points to note is that its important to ensure customer satisfaction is a priority in your organisation, to always communicate and to exceed expectations at all possible communication points.
We have developed a number of tools such as the online quoting widget and the customer feedback widget which improve your “touch point” experiences for both you and your customer. Take a look at them now and take advantage of whats available - its free with your subscription.
Regards
Mike
We are now in testing for the online tours booking widget. We have also developed the US version of the aggregator site (www.coachtoursamerica.com) and will be testing it for the next couple of days. We will be launching the UK & European versions within the next couple of weeks - so if your interested get your tours into TravelManager - its all included in your subscription
We know your interested in seeing what it looks like so here are a couple of screenshots
As always - click on the images to see a full screen version.
The tours can be searched on by numerous different search terms. ie. A user can search by date, location, type of tour (Day Trip, Weekend Break etc.) and by Price - so the site is easily accessible and allows you to get maximum exposure for your tours.
The Tour Details Page can include photographs and videos
You can also include tour highlights and a full itinerary of the tour.
The user can pre-book seats based on availability and the information pops straight into your TravelManager account. It couldnt be easier.
We already have a number of operators in the USA trialling the solution and look forward to driving sales to their tours very soon 
Oh and we have some “really” interesting features turning up in a couple of weeks time - but I’ll keep you guessing as to what they might be
Regards
Mike
